Free Shipping for orders above P1,000!

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Customer Care

HOW MUCH IS THE SHIPPING FEE?
We charge 70 pesos for shipping within Metro Manila and 110 pesos for shipping to any province.  For orders above P1000, shipping is TOTALLY FREE!
 
HOW LONG WILL IT TAKE FOR ME TO GET MY PACKAGE?
We will do our best to ship your items within 24-48 hours as soon as your payment has been settled. However, we cannot guarantee to have your items shipped within the stipulated time frame.
Expected Delivery Time Frame:
1-3 business days within Metro Manila
5-7 business days outside of Metro Manila
 
HOW CAN I TRACK MY PACKAGE?
Once we've shipped your package, we will provide you with a tracking number to help you track the status of the delivery.
 
WHAT DO I DO IF I WANT TO RETURN MY PACKAGE?
You can have your items returned within 7 days after delivery under the following conditions:
 

REASON FOR RETURNING

CONDITION FOR REFUND

WHO WILL SHOULDER THE SHIPPING COST?

Products received are damaged/expired/wrong upon arrival 

Items were not used

It's on us!

There are missing products in the package received 

Items were not used AND still in good condition.

It's on us!

 
For hygienic purposes, we do not allow returns except for reasons stated above.
 
 
 
Should there be any unexpected delays with your package, please don't hesitate to contact us. Tell us your concerns through orders@banilco.ph